The Community Health Access Program (CHAP) is a collaborative, community-based medical home improvement model intended to improve the health outcomes of individuals covered by Medicaid insurance (specifically children), while raising the quality of care, better utilizing resources, and decreasing costs.
Children, and in some cases adults, are referred to CHAP by participating pediatric and family practices, Medicaid health insurance plans, Genesee County’s 2-1-1 system, or through self-referrals. A multidisciplinary CHAP team provides services to clients that include:
- Linkages to community resources to address social determinant of health needs
- Parent education
- Health literacy
- Asthma education and case management
- Care coordination
- Patient navigation
- Interpretation and transportation services
The CHAP team works with providers offering assistance to:
- Improve office efficiency
- Decrease no-show rates
- Meet medical home certification requirements
- Conduct follow-up on emergency department utilization
- Create linkages to community resources
- Educate on clinical best practices
- Develop data reports on CHAP eligible clients
- Implement quality improvement projects focused on preventative services
- Connect with other providers
CHAP also facilitates change at the system level in the effort to reduce the health disparities experienced by individuals insured by Medicaid improving quality and access to medical homes, reducing emergency department visits and hospital admissions, and improving the overall health outcomes for the clients it serves.
For additional information or to learn how you may participate in Genesee CHAP, please phone (810) 953-CHAP or email CHAP@flint.org.